Learn the basics of Response Administration in the Hamilton City Council Emergency Operations Centre. 

The Operations function course is a one day interactive classroom based course which covers the role of the Operations Team within the GEOC. The course is designed as an introduction for those who are seeking to gain further understanding of their role in the Operations function. The course covers the following topics:

The Operations function and sub-function roles and responsibilities

Contributing to situational awareness

Operational liaison – key relationships

Lifeline Utilities and Coordination

Volunteer management

Task planning and management

Operational briefings and site management (ICP’s and on-ground activities)

Resource requirements and Logistics

Health and Safety

Reporting requirements

Participants should have an understanding of the Coordinated Incident Management System and have completed the ITF Intermediate course before attending. This course is suitable for anyone performing an Operations or Lifeline Utility Coordinator (LUC) role within the GEOC.

The Welfare Needs Assessor course is aimed at people who will undertake the process of needs assessment with people impacted by an event.

The Welfare Needs Coordination course is aimed at people who will work in a coordination centre to manage and coordinate the delivery of needs assessment to the community.

ITF Welfare Needs Assessor / Coordination course 

Part 1 - Pre-course - Online Activity

Follow on-screen instructions to navigate your way through, discover key content and answer a few questions along, the way.  Your progress through the sessions will be tracked and recorded.

Please complete this module before your attendance at your face-to-face workshop.

Part 2 - Welfare Needs Assessor / Coordination classroom session

The Needs Assessor covers the following:

• Why needs assessments are conducted
• The different needs of people in an emergency
• The different ways in which information can be collected
• Skills to support Assessors in conducting the Need Assessments
• Utilising systems to support the recording of information

The Needs Coordination covers the following

• The welfare structure and roles in a coordination centre
• Planning the needs assessment process
• Managing the needs assessment process in the Coordination Centre
• How the needs are met by CDEM / other agencies
• Requirements for the management of information
• Use of systems to support management of needs assessment process

This course is a shortened version of the ITF Intelligence function and the ITF Planning function in a single day. The course provides participants with a basic understanding of the following:

• The Intelligence gathering process, including identifying Intel needs.
• Analysing information to develop situational awareness, including Holistic consequence analysis.
• The Planning Process, including determining objectives and tasks.
• Developing an action plan

Western Waikato 2024 Exercise

How to radio - Waikato CDEM Group is an online training module that will teach you about the Waikato CDEM Group digital radio network, how to operate the radios, general radio protocol and message handling in a response.

This online training would be most useful to Group and Local Duty Officers in the Waikato Region, and any Council staff or CDEM Volunteers who are interested in radio operation and working in the CIMS Logistics Function during a response.

Supervising a Civil Defence Centre is a challenging and exciting role. Participants on this course will learn the basics of running a civil defence centre during an emergency response including caring for the public, leading a team of CDC workers and managing difficult situations. 

The course combines both theory and practical and includes setting up a CDC. 

Prerequisites for this course includes

• Working in a Civil Defence Centre
• Needs Assessment
• ITF intermediate 

Waikato CDEM Group is establishing a team of enthusiastic, highly trained emergency management practitioners who will possess the mentoring and leadership qualities required to enhance the region’s response capability.

Programme Outline:

The 5 Day Residential Camp will consist of a mix of classroom-based learning and exercises.

Day 1: Thriving In Chaos

Day 2: Personal Insights Programme (externally facilitated)

Day 3: Partnerships and Incident Control Points

Day 4: Facilitating in Disasters (externally facilitated)

Day 5: Personal Wellbeing and Resilience (externally facilitated)

Depository for Liaison Office NCMC User Guide

Serving our community when crisis happens is both a privilege and can be challenging.

This course will help you to understand all of the role in and processes that are key to working in a Civil Defence Centre.  Centres can evolve from emergencies quickly and move from a  Community Hub model or Civil Defence Centre.   Understanding the types of centres, the interagency connections and how best to layout a centre are essential to managing a centre.

This training is for those who will be assessing needs and entering requests for assistance into the HTHU portal. This may be for those working at a Civil Defence Centre, going door to door, receiving evacuees, answering phone lines, etc.

During the needs assessment training staff will learn how to refer a person needing support into the ‘Here to help u’ portal; monitoring progress of cases; checking when cases are closed/finished.

This training is for those who will be receiving help requests, contacting those who need assistance, screening the case and assigning the case to the relevant provider/s.

During the needs coordinator training staff will learn how to pick up a case; case prioritisation; screening cases to assess the needs; assigning cases to providers/s; completing cases.

This training is for those who may act as a Welfare Function Manager during an event, receiving support requests relevant to Civil Defence or Local Council, e.g. food, temporary accommodation, rubbish removal – and ensuring that this assistance is provided to the requestee.

During the welfare delivery coordinator training, staff will learn how to pick up pending assignments; accept or decline these assignments as appropriate and how to complete assignments in the portal once support has been delivered.