This course has been developed for personnel who are potentially going to work in an activated Coordination Centre in response to an emergency. It is part of a national framework of training and aims to provide an introduction to the Coordination Centre environment. 

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Take this short quiz to test your knowledge of CDEM acronyms!  The quiz will take about 5mins. 

This course is a shortened version of the ITF Intelligence function and the ITF Planning function in a single day. The course provides participants with a basic understanding of the following:

• The Intelligence gathering process, including identifying Intel needs.
• Analysing information to develop situational awareness, including Holistic consequence analysis.
• The Planning Process, including determining objectives and tasks.
• Developing an action plan

Emergency Incidents create stressful situations.  Emergency Management workers need to be aware of the potential for harm as a consequence.

This online course for staff working in a Co-ordination Centre during an emergency looks at

• sources of stress 
• the potential reach of impact 
• the effects of stress 
• recognising stress 
• management and control of stress

The assessment for the introductory course is in the form of an online quiz, based on material covered in the course and in your workbook.

Coming to work in the HCC Emergency Operations Centre? Complete the online induction before your first shift so you know what to expect when coming into the EOC and learn some of the basics of how we work. 

Welcome to the Hamilton City Council Emergency Operations Centre Orientation page.  

Here you can sign up to one of the monthly EOC orientations held at the HCC Emergency Operations Centre on level 2 of the Genesis Building at 94 Bryce Street. Inductions are held on the first Wednesday of every month (except for January) and will only take 1 hour. You will have needed to complete the online ITF Foundation course before signing up for this course (see the sidebar for the link). 

The orientation will give you the chance to get to know the layout of the EOC, how to set it up in an emergency and meet your Emergency Management Officers. You will also get the chance to ask any questions you have about civil defence, emergency responses or anything else you are curious about in the Emergency Management realm. 

Looking forward to seeing you there! 

Learn the basics of Response Administration in the Hamilton City Council Emergency Operations Centre. 

This online course is a series of YouTube videos created by our partner agencies (Geonet and MetService) to provide information to the natural hazards that New Zealand is particularly prone to: Volcanic activity, Earthquakes, Floods, Tsunami and Severe Weather.

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This training is for those who will be assessing needs and entering requests for assistance into the HTHU portal. This may be for those working at a Civil Defence Centre, going door to door, receiving evacuees, answering phone lines, etc.

During the needs assessment training staff will learn how to refer a person needing support into the ‘Here to help u’ portal; monitoring progress of cases; checking when cases are closed/finished.

This training is for those who will be receiving help requests, contacting those who need assistance, screening the case and assigning the case to the relevant provider/s.

During the needs coordinator training staff will learn how to pick up a case; case prioritisation; screening cases to assess the needs; assigning cases to providers/s; completing cases.

This training is for those who may act as a Welfare Function Manager during an event, receiving support requests relevant to Civil Defence or Local Council, e.g. food, temporary accommodation, rubbish removal – and ensuring that this assistance is provided to the requestee.

During the welfare delivery coordinator training, staff will learn how to pick up pending assignments; accept or decline these assignments as appropriate and how to complete assignments in the portal once support has been delivered.